Policy
Sport equipment is not guaranteed against breakage and/or damage. Once an item is used it is not returnable. Any bat which is seasoned and/or knocked-in at your request is also not returnable. However, if for any other reason you are not satisfied with your purchase we will gladly return your money or apply your credit to another purchase of your choice within 30 days of the purchase date. Original shipping cost and Return shipping cost is your responsibility. If you are returning an item or items that enabled a choice of free gift, please return the free gift as well, or the price of free gift will be deducted from the refund. If free shipping was provided, actual shipping cost will also be deducted from the refund. All purchases are subject to a 15% handling charge on returns.
All bat repairs are guaranteed for 30 days. If the bat breaks where it was repaired, your cost will be reimbursed upon inspection. Return shipping for inspection is your cost. In some cases you may email us a digital image for inspection. If the bat breaks at a different location, no refund will be given for repairs.
In-stock items are generally shipped within 24 hours of payment confirmation. If an item is out of stock you will be immediately notified. Most shipments are done by UPS ground and in some cases USPS (United States Postal Service) priority service is used. If you require an expedited shipping sevice, please fill in your order and then call, email, or mention in the order notes section that you want either next day, 2-day, or 3-day service. We will contact you to confirm the new shipping costs before finalizing your order.
If you place an order for delivery outside the USA no shipping costs will be shown on the order. However, we will email or call you to confirm international shipping costs before finalizing your order. DesiSport.com will not be responsible for any custom duties or taxes that may be charged on international deliveries. International shipping to Canada is done by UPS or USPS. International shipping to any other location is by USPS or TNT. If you request the cheaper economy option by USPS, there will be no tracking information and no insurance, and DesiSport will not be responsible for lost package by the postal service. With Express Delivery by USPS and by TNT, you will be provided both insurance and tracking information.
For your facilitation, both billing and shipping addresses are provided. If shipping address is changed or corrected by the courrier, we will be charged $13 and this $13 will be charged back to you.
Sales tax is applied only to the residents of Texas.
Oiling and hand knocking service requires an extra approximately 7 days to perform. This service consists of oiling and hand knocking the bat with wooden mallet until the blade is fully ready to play. We still recommend to start play with a used ball first few times with a fully knocked bat.
